Terms of Service

These Terms of Service (the Terms) govern your use of StickyPrompts, the AI workspace operated by LogiNet Enterprise Software Technologies Kft. (LogiNet, we, us), a company registered in Hungary with its seat at 1118 Budapest, Budaörsi út 48-50. 1. em. 2. ajtó. They apply whether you signed up online, started a trial, or bought through an order form.

By creating an account, accepting an invitation to a workspace, or using the service, you agree to these Terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it, and you means that company.

Where you have signed an order form, a data processing agreement, or a negotiated agreement with us, those documents control if they conflict with these Terms, in that order. Everything they do not cover is governed here.

StickyPrompts is a service for organisations. It is not offered to consumers, and it is not for anyone under 18.

StickyPrompts is a hosted workspace where your teams chat with AI models, work on documents, build agents and automations, connect internal systems, and manage the knowledge those capabilities draw on. Administrators control which models and connectors are available, who may use them, and where data is processed.

We improve the service continuously. Features change, models come and go, and interfaces are redesigned. We will not materially degrade the core capabilities of a paid plan during a term you have already paid for. If we retire a capability you rely on, we will tell you in advance through the product or by email to your workspace administrators.

Beta, preview and experimental features are labelled as such. They are provided as they are, may be withdrawn at any time, and are excluded from any service commitment.

A workspace belongs to the organisation that owns it, not to the individual who created it. Workspace administrators can add and remove members, set permissions, configure retention, approve models and connectors, and read the audit log.

You are responsible for:

• Keeping credentials secure, and enabling single sign-on where your security policy requires it.
• Everything done through your workspace, including by your members and by agents and automations you configure.
• Making sure your members know these Terms apply to them.
• Telling us promptly at hello@stickyprompts.com if you believe an account has been compromised.

If a workspace administrator leaves and no one can reach the workspace, we will work with the organisation that pays for it to restore access, after reasonable verification.

You may not use StickyPrompts to:

• Break the law, infringe someone's rights, or help anyone else do either.
• Upload content you have no right to upload, or that contains malware.
• Attack, probe, overload or reverse engineer the service, or circumvent its rate limits, quotas or access controls.
• Resell, sublicense or white-label the service as your own, or use it to build a competing product.
• Generate material that sexually exploits children, incites violence, or harasses or defames a person.
• Make automated decisions about people that have a legal or similarly significant effect on them, without the human oversight your own regulatory obligations require.
• Present AI output as coming from a human where doing so would deceive someone to their detriment.

Use of the service is also subject to the terms of the model providers and connected services behind it. Those providers publish their own usage policies, and a breach of one is a breach of these Terms.

If your use threatens the security, availability or legality of the service, we may suspend the affected part of it. Except in an emergency, we will tell you first and give you a chance to fix it.

Everything you put into the service and everything the service produces for you from it - prompts, files, documents, knowledge bases, agent definitions, connector data and outputs - is your content. You own it, and nothing in these Terms transfers ownership to us.

You grant us a limited licence to host, process, transmit, display and back up your content, for one purpose only: running the service for you, including passing your prompts to the models and connected systems you have approved. The licence lasts as long as we hold the content and ends when it is deleted.

We do not use your content to train models, ours or anyone else's, and we route external calls to endpoints that do not retain it. Your content is not pooled with other customers' and is not used to improve the service for anyone but you.

You are responsible for having the right to put your content into the service, and for making sure you may lawfully send it to the models and regions your administrators have approved. Where you process personal data, our data processing agreement applies and we act as your processor. Our Privacy Policy explains what we collect to run the service itself.

Where it is processed. We are a European company and the service is operated from inside the European Union. A workspace can be pinned to EU processing and storage, in which case a model that cannot be served from the region is blocked rather than called elsewhere. Content leaves the EU only where your own administrators enable a model, connector or support arrangement that requires it, and then under an adequacy decision or standard contractual clauses. Our commercial operation - billing, support and security review - is run from the EU as well.

We use aggregated, de-identified operational data - volumes, error rates, latency, feature usage - to run and improve the service. That data never contains your content and cannot be traced back to you.

Language models produce text that is plausible, not text that is verified. Output can be wrong, out of date, biased, or confidently invented. Similar prompts from different customers can produce similar output, so output is not guaranteed to be unique to you.

You are responsible for reviewing output before you act on it, publish it, or put it in front of a customer, a regulator or a court. Nothing the service generates is legal, medical, financial or tax advice, and we do not warrant that output is accurate, complete, current or fit for your purpose.

As between you and us, output generated for you is yours, subject to the rights of the underlying model providers as set out in their terms. We claim no ownership of it.

Where you use the service in a context regulated by AI, sector or professional rules, keeping the human oversight, record-keeping and disclosures those rules demand is your responsibility. We build controls and evidence to help. We do not assume your obligations.

The service routes work to third-party model providers and connects to systems you choose - your identity provider, storage, ticketing, CRM, code hosting and the rest. Your administrators decide which are enabled.

When you enable a connector, you authorise us to access that system with the credentials and scopes you provide, on your behalf and within the permissions you grant. Your use of a connected system stays governed by your agreement with its provider. We are not responsible for what those providers do, their availability, or changes they make to their own terms and interfaces.

We publish our sub-processors and tell workspace administrators before a new one starts handling customer data, so you can raise an objection under the data processing agreement.

If you bring your own provider keys or run open-weight models inside your own infrastructure, you are responsible for the terms, costs and security of that arrangement, and our liability does not extend to it.

Paid plans are billed in advance for the subscription term, monthly or annually as chosen at purchase. The plan covers the seats, workflows and platform access stated for it. Seats beyond those included are charged at the per-seat rate stated for your plan.

AI usage is charged separately and in arrears. It is metered per call at the rate the model provider charges for that call, plus the commission percentage stated for your plan. Rates for each model are shown in the product before a call is made and follow provider pricing, which can change. Where you bring your own provider keys, those calls are billed to you by that provider directly and are outside this agreement.

Fees are exclusive of VAT and other taxes, which are added where applicable. You are responsible for keeping billing details current. Invoices are due on the terms stated on them, and we may charge statutory late interest on overdue amounts.

Subscriptions renew automatically for the same term unless cancelled before the end of the current one. Cancel from workspace billing settings, or by writing to hello@stickyprompts.com. Cancellation takes effect at the end of the paid term. Fees already paid are not refunded, except where the law requires it or where we terminate without cause.

We may change prices for a renewal term with at least 30 days' notice before the renewal date. If you do not accept the new price, cancel before renewal.

If payment fails, we may suspend the workspace after notice. Suspension does not delete your content, and does not stop fees accruing for the term you committed to.

New workspaces start with a trial balance of AI usage, stated at sign-up and currently 5 USD, provided so you can evaluate the service. Trials and trial balances come with no service commitment and no warranty, may be limited in features, amount or duration, are not redeemable for cash, and may be withdrawn or changed at any time.

At the end of a trial, the workspace becomes read-only unless a paid plan is started. We keep the content for a grace period stated in the product before deleting it.

We aim to keep the service available at all times and monitor it continuously. Planned maintenance is announced in advance where practical, and we schedule disruptive work outside European business hours. Any service level commitment applies only where an order form says so.

Support is provided through the channels and response targets of your plan.

We maintain administrative, technical and physical safeguards designed to protect your content, described on our security page. If a security incident affects your content, we will notify your workspace administrators without undue delay and share what we know, what we are doing, and what you need to do.

Found a vulnerability? Report it to security@stickyprompts.com. We will not pursue legal action over good-faith research that respects customer data and does not degrade the service.

Each of us may learn the other's confidential information. Each will use it only to perform under these Terms, protect it with at least reasonable care, and disclose it only to people who need it and are bound to keep it confidential.

This does not cover information that is public through no fault of the receiver, was already known without a duty of confidence, or is independently developed. Disclosure required by law is permitted, with notice to the other party where that notice is lawful.

The service, the software behind it, our documentation, and our names and logos are ours and stay ours. These Terms grant you a non-exclusive, non-transferable right to use the service during your subscription, and nothing more.

You may tell people you use StickyPrompts. We will only use your name or logo as a customer reference with your written permission.

If you send us feedback or ideas, we may use them freely to improve the service, without obligation or payment to you. We will not identify you as the source without asking.

We warrant that we will provide the service with reasonable skill and care, and in line with the security practices we describe.

Beyond that, and to the fullest extent the law allows, the service is provided as it is. We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error free, that it will meet your requirements, or that AI output will be accurate or suitable for any purpose.

Nothing here limits any warranty that cannot be excluded under applicable law.

We will defend you against a third-party claim that the service, used as permitted, infringes that party's intellectual property rights, and pay the damages finally awarded or agreed in settlement. If the service becomes the subject of such a claim, we may modify it, obtain a licence, or terminate the affected subscription and refund fees paid for the unused term. This does not apply to claims arising from your content, your configuration, or use of the service in breach of these Terms.

You will defend us against a third-party claim arising from your content, your use of the service in breach of these Terms or of the law, or your reliance on AI output, and pay the damages finally awarded or agreed in settlement.

In each case the party seeking cover must give prompt notice, let the other control the defence, and cooperate reasonably.

Neither of us is liable for indirect or consequential loss, loss of profit, revenue, goodwill, anticipated savings, or loss or corruption of data beyond our obligation to maintain backups as described in the service documentation.

Each party's total liability arising out of or related to these Terms is limited to the fees you paid or owed for the twelve months before the event giving rise to the claim.

These limits do not apply to your obligation to pay fees, to either party's indemnity obligations, to breach of confidentiality, or to liability that cannot be limited by law - including death or personal injury caused by negligence, fraud, and wilful misconduct.

These Terms run from when you first use the service until every subscription under them has ended.

Either of us may terminate for material breach if the breach is not fixed within 30 days of written notice. We may suspend or terminate immediately where use of the service is unlawful, threatens the security of the service or another customer, or where required by law.

On termination, access ends and we stop processing your content. For 30 days afterwards, workspace administrators can export your content. After that window we delete it from production systems, and from backups on the normal backup cycle. Tell us if you need a different window and we will agree one where we can.

The sections on your content, confidentiality, our intellectual property, indemnities, limitation of liability, and governing law survive termination.

We may update these Terms as the service and the law change. For material changes we give at least 30 days' notice by email to workspace administrators or in the product, and the change takes effect at the start of your next renewal term. Non-material changes take effect when published.

If you do not accept a material change, you may terminate before it takes effect and we will refund fees covering any unused period you have already paid for. Continuing to use the service after the effective date means you accept the change.

Every version is dated, and the previous version is available on request.

Governing law. These Terms are governed by Hungarian law, without regard to its conflict of law rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

Disputes. We will try to resolve any dispute informally first - write to hello@stickyprompts.com and we will respond. Anything unresolved goes to the competent courts of Budapest, Hungary, and both of us submit to their exclusive jurisdiction. Nothing stops either party seeking injunctive relief where it is needed to protect intellectual property or confidential information.

Assignment. Neither of us may assign these Terms without the other's consent, except to a successor in a merger, acquisition or sale of substantially all assets, with notice to the other.

Force majeure. Neither of us is liable for failure to perform caused by events beyond reasonable control, excluding the obligation to pay.

Notices. Legal notices to us go to hello@stickyprompts.com and to our registered seat. Notices to you go to your workspace administrators, at the email addresses held in the workspace.

Entire agreement. These Terms, with any order form and data processing agreement, are the whole agreement between us on this subject and replace anything said before.

Severability and waiver. If a provision is unenforceable, the rest stands and the provision is read down to what is enforceable. Not enforcing a right is not a waiver of it.

No partnership. Nothing here creates a partnership, agency or employment relationship.