Privacy Policy
Effective Date: January 15, 2024
Artificial Platforms Inc. ("Company," "we," "us," or "our") operates StickyPrompts, an AI platform offering access to multiple artificial intelligence models through a single interface. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our Service.
We are dedicated to safeguarding your privacy and ensuring transparency in our data practices. This policy applies to all StickyPrompts users and covers both personal information and content processed by our AI services. By using StickyPrompts, you agree to the collection and use of your information as described in this Privacy Policy and our Terms and Conditions.
Information We Collect
We collect personal information directly from you, including:
- Account Information: Name, email address, password, and profile details.
- Contact Information: Email address, phone number, and mailing address (for enterprise customers).
- Payment Information: Credit card details, billing address, and payment history (processed by third-party payment processors).Communication Data: Messages sent via our support channels, feedback, and survey responses.
- Professional Information: Company name, job title, and team details for business accounts.
When you use StickyPrompts, we collect usage and content data, such as:
- Prompts and Templates: The text prompts, templates, and instructions you create or use.
- AI-Generated Content: Content created by AI models in response to your prompts.
- File Uploads: Documents, images, audio files, and other media you upload for processing.
- Usage Analytics: Number of API calls, model usage, processing time, and feature utilization.
- Collaboration Data: Shared templates, team interactions, and workspace activity.
We automatically collect technical information, including:
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Logs: Access times, pages viewed, features used, and error logs.
- Performance Data: Response times, system performance metrics, and crash reports.
- Location Data: General location information based on IP address.
- Cookies and Similar Technologies: Refer to Section 7 for details.
How We Use Your Information
We use your information to provide our services by:
- Granting access to AI models and processing your prompts.
- Generating responses using artificial intelligence technologies.
- Enabling template creation, sharing, and collaboration features.
- Processing bulk file uploads and returning results.
- Maintaining and improving the Chrome extension functionality.
- Providing customer support and responding to inquiries.
We use your information for account management to:
- Create and maintain your user account.
- Process payments and manage subscriptions.
- Enforce usage limits and subscription terms.
- Send important service announcements and updates.
- Manage team access and permissions for business accounts.
We use your information for service improvement to:
- Analyze usage patterns to enhance our services.
- Develop new features and functionality.
- Monitor system performance and reliability.
- Conduct research and analytics on user behavior.
- Identify and resolve technical issues.
We use your information for legal and security purposes to:
- Comply with legal obligations and respond to legal requests.
- Protect against fraud, abuse, and security threats.
- Enforce our Terms and Conditions.
- Conduct audits and maintain records as required by law.
AI Model Data Processing
StickyPrompts integrates with various third-party AI providers, including OpenAI, Anthropic, Google, Meta, and Mistral. When you use our Service:
- Your prompts and content may be sent to these providers for processing.
- Each provider has its own data handling practices and privacy policies.
- We implement safeguards to protect your data during transmission and processing.
- We contractually require providers to protect your data and limit its use.
Different AI providers have varying data retention policies:
- Some providers may retain data for service improvement (with opt-out options where available).
- Others process data without retention for model training.
- We partner with providers offering robust privacy protections.
- Enterprise customers can access providers with enhanced data protection agreements.
You retain ownership of your original content, prompts, and templates. AI-generated content is subject to the terms of the underlying AI providers and applicable laws.
How We Share Your Information
We share information with trusted third parties who help us operate our Service:
- AI Model Providers: OpenAI, Anthropic, Google, Meta, and others for content processing.
- Payment Processors: Stripe, PayPal for payment processing.
- Cloud Infrastructure: AWS, Google Cloud for hosting and storage.
- Analytics Providers: For usage analytics and service improvement.
- Customer Support: Help desk and communication tools.
For business accounts, we share information within your organization as configured by your administrators, including templates, usage data, and team activity.
We may disclose information when required by law or to:
- Comply with legal obligations, court orders, or government requests.
- Protect our rights, property, or safety, or that of our users.
- Investigate and prevent fraud, abuse, or security incidents.
- Enforce our Terms and Conditions.
In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction, subject to equivalent privacy protections.
Data Security
We implement comprehensive security measures to protect your information:
- Encryption: Data encrypted in transit (TLS) and at rest (AES-256).
- Access Controls: Role-based access with multi-factor authentication.
- Network Security: Firewalls, intrusion detection, and monitoring systems.
- Regular Audits: Security assessments and penetration testing.
- Staff Training: Security awareness and data protection training.
We maintain compliance with industry standards:
- SOC 2 Type II certification (in progress).
- ISO 27001 security management standards.
- GDPR compliance for European users.
- CCPA compliance for California residents.
In the event of a data security incident, we will promptly investigate, contain the issue, and notify affected users and authorities as required by law.
Cookies and Tracking Technologies
We use the following types of cookies and similar technologies:
- Essential Cookies: Required for the Service to function properly.
- Performance Cookies: Help us understand how users interact with our Service.
- Functional Cookies: Remember your preferences and settings.
- Analytics Cookies: Provide insights on usage and performance.
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.
We use analytics services like Google Analytics and PostHog to understand usage patterns. These services may collect information about your use of our Service and other websites.
Data Retention
We retain different types of data for varying periods:
- Account Information: Retained while your account is active and for up to 2 years after closure.
- Usage Data: Aggregated usage statistics retained for up to 3 years.
- Content Data: User content deleted within 30 days of account closure.
- Payment Information: Retained for 7 years for tax and accounting purposes.
- Support Communications: Retained for up to 5 years for quality assurance.
You can request deletion of your personal data at any time. We will comply with deletion requests subject to legal and operational requirements.
Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal information.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal information.
- Portability: Request a copy of your data in a structured format.
- Objection: Object to certain processing of your information.
If you are located in the European Union, you have additional rights under GDPR:
- Right to restriction of processing.
- Right to withdraw consent at any time.
- Right to lodge a complaint with supervisory authorities.
- Right to be informed about automated decision-making.
California residents have specific rights under the CCPA:
- Right to know what personal information is collected and how it's used.
- Right to delete personal information.
- Right to opt-out of the sale of personal information (we do not sell data).
- Right to non-discrimination for exercising privacy rights.
To exercise your privacy rights, contact us at privacy@stickyprompts.com. We will respond to your request within the timeframe required by applicable law.
International Data Transfers
StickyPrompts operates from the United States. If you are located outside the United States, your information will be transferred to and processed in the United States and other countries where our service providers operate.
We ensure adequate protection for international transfers through:
- Standard Contractual Clauses approved by the European Commission.
- Data Processing Agreements with service providers.
- Certification programs and adequacy decisions where available.
- Other lawful transfer mechanisms under applicable privacy laws.
Children's Privacy
StickyPrompts is not intended for individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will promptly delete the information.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@stickyprompts.com.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Sending an email notification to your registered email address.
- Posting a prominent notice on our website or within the Service.
- Providing in-app notifications for significant changes.
We encourage you to review this Privacy Policy periodically. The "Effective Date" at the top of this policy indicates when it was last updated.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Inquiries: Email: privacy@stickyprompts.com
General Contact: legal@stickyprompts.com
Phone: +1 (628) 225-3757
Mailing Address:
Artificial Platforms Inc.
Privacy Officer
8 The Green, Suite R
Dover, DE 19901
United States
EU Representative (GDPR): For EU residents, you may contact our European representative for privacy matters at gdpr@stickyprompts.com.